Creative briefs.

The bane of my fucking life.

I hate them. HATE THEM!

But – and it’s a very important but – you have to do them because they not only provide the framework and inspiration for creative teams to start creating their magic, but they become a piece of historical reference on the brand that ensures people won’t post rationalise the execution and miss out all the little bits that made all the difference.

That said, the debate of what should and shouldn’t go in a brief still rages and I find that sad because at the end of the day:

+ You should never be a slave to the briefing format, the briefing format should always be a slave to you.

+ Different people like different levels of information so a ‘one size fits all’ mentality, is totally and utterly ridiculous.

+ A short brief shouldn’t be an excuse for ignoring the real issues that need to be addressed & conveyed.

+ A long brief shouldn’t be an excuse for not being clear, concise and interesting.

+ Regardless of what you are being asked to do, a brief should always be interesting, informative & inspiring.

Because of this, we have a few different briefing ‘formats’ here.

Some are designed for more junior guys to ensure they’ve done all the critical thinking necessary … some are designed for clients to ensure they give us what they need, rather than what they want … but all cover 6 critical questions.

1. WHAT IS THE GOAL

What is the end objective? I don’t mean the execution but the business result.

In short, if they say, “We want some TVC’s”, ask why and don’t stop till you get some real reasons with some real quantifiable goals.

2. WHAT IS THE BARRIER

What are the key issue/s that are stopping this from happening right now.

It might be people’s attitude and behaviour … it might be a competitors product or distribution.

Maybe it’s an issue with our brand or communication or even a product quality or lack of innovation story.

Whatever it is, find the fundamental issue and write it down.

3. WHO DO WE NEED TO TALK TO, TO CHANGE THIS?

Who do we need to engage in conversation? Who do we need to inspire, inform, push?

Don’t just write a bunch of stats or bland statements, explain how they think, live, worry, behave.

Let people feel the person not just read a bunch of cold, clinical bullet points.

4. WHY WILL THEY CARE

This is where blunt honesty is needed.

You can’t write this from the perspective of what the brand wants them to think, it has to come from the audiences mindset. If you’ve done your homework for the previous question, you’ll know the answer to this … and if you’ve done your homework well, you’ll know the answer is not going to be some marketing hype/bollocks, but something that satisfies a real need in their life – be it emotional, physical or mental.

5. SO WHAT’S OUR STRATEGY?

Detail the macro approach you are taking to achieve this brief. It should be short, precise and full of creative mischief.

ie: Deposition the key competitors as ‘old success’ by making XXX the badge for ‘new, entrepreneurial achievers’ … or something.

6. WHAT’S THE KEY POINT OF VIEW

Based on the goal, the barrier, the audience and the strategy – what is the brands point of view on the issue they need to address.

It should be something that is obviously based on truth but also full of tension and pragmatism.

ie: “You can’t change tomorrow if you don’t act today” … or some other z-grade sounding Yoda impression.

Don’t rush it. Take your time to really craft it because apart from needing to be relevant to the task in hand, it also serves as the creative ‘jump off point’ and if you’re going to help your colleagues do something that is powerful and interesting with it, you’ve got to ensure they really feel the tension and energy of what they can play with or play off.

_______________________________________________________________________________________________

You might ask why things like ‘tone of voice’ are not mentioned.

Well sometimes they are … sometimes they’re not … it depends on a number of factors, however at W+K, we place great importance on ‘brand voice’ so a few abstract words like ‘fun, upbeat & lively’ are not really going to cut it.

I should point out that how you brief your colleagues is another incredibly important part of the creative process.

If you give them a piece of paper and tell them to “read this”, you’re almost doomed before it’s even had a chance to begin.

While the brief should be inspiring on it’s own merits, it’s always good to think of ways to let your colleagues really understand what you are trying to get across.

That might mean you present it in a different location or environment to the office … that might mean you put them in situations where they can really feel what you’re trying to convey … that might mean you get interesting – yet relevant – people in to chat to them before you go through your hard work, but whatever you do, it’s always worth putting in that extra little bit of effort because it will genuinely pay dividends to the work that comes out the other side and that is ultimately what you’re going to be judged on.

At the end of the day it’s worth remembering there is no such thing as a perfect creative brief because ultimately, it’s about what you put on it – or how you present it – rather than what it looks like … however what I can say is that from my experience, as long as you have a culturally provocative point of view running all the way through it [obviously based on truth rather than 'marketing truth'] then you stand a much greater chance of creating something that affects culture rather than just adds to the blunt, advertising noise.

----------
By Robert Campbell, W+K's Asia Regional Head of Planning. Reposted with permission. Read his blog "The Musings of an Opinionated Sod"

The Next Web recently asked Is the internet is making us more honest?

The article is interesting, but I wonder if there is more at play here.

If you’ve ever gotten me liquored up, you may have heard me mention my belief that the internet is forming the foundation of what will eventually become the first artificial intelligence. Which is to say, I believe that someday, our collective activity online will reach the right density and type and the connections between us will become synapses. Somewhere in the digital aether a light will go on and a new kind of life will exist. The first self-aware machine, born of the wetware of a billion+ humans.

If you take this as a given (!), that we are all nodes in the network of a massive machine, then our move towards transparency begins to look more like system optimization on a cultural scale, encouraged through new memes and behaviors, as expressed in all sorts of unexpected ways, like Foursquare checkins, reality television and CEOs volunteering their failures.

A lie holds no information beyond what it says about the lie teller. An exaggeration stated in conversation does nothing but breed false expectations in the mind of listener. A great experience not shared is done so at the detriment of the collective. If my laptop was forced to run on the inefficiencies inherent to the day-to-day communication styles of a typical person, one full of nuance, assumption, and false starts, its processor would slow to a crawl and burn out altogether.

From the Next Web article:

I’ve literally stopped telling little white lies because it’s much easier to be honest. Instead of cancelling a meeting with a PR rep and using the excuse “I’m not feeling well,” I say, “I’m exhausted and taking tomorrow off to go to the beach!” because I know I’ll likely take a picture of my beach trip on Instagram and wouldn’t want to get caught in a lie. And you know what? Most of the time they just say, “Have a great time!”

As a society, we’ve had 10,000 years to choose to be open and honest with each other, and we have generally chosen not to. But now we’re at a point where new technology plays a critical role in our lives, and technology has no use for our half-truths and doublespeak. They are disruptions in the flow of information. As we are all becoming parts of the machine, our relationships with each other are being ground down to purer, more efficient forms so that they can be put to better use.

We are becoming more honest because it increases the speed at which information can travel. We are becoming less private because to withhold valuable knowledge from the rest of the network is to act selfishly. We are becoming more transparent because that is what the evolution of technology asks of us.

Ben Pieratt is the designer and co-founder of The Egotist Network and Svpply. He loves design and he loves the internet. This piece was cross-posted from Ben's blog.

There are a lot of agencies out there.

In China alone, there’s said to be tens of thousands.

TENS OF THOUSANDS!!!

However amongst all those – not in China, but generally – there’s a few that have a ‘global’ name.

Traditionally, they fall into 2 camps:

Those who are living off their legacy and those creating it.

Yes, that’s harsh – and there’s a whole host of reasons for it – but that’s pretty much how it feels.

Of course, these two states are in a constant state of motion … one good campaign can lift an agency from the past to the present and vice versa … however the agencies that tend to have the greatest momentum are the ones that seemingly are continuously creating their legacy rather than riding on their past.

Now in no way am I suggesting an agency purposefully ‘takes a back seat’ – there are many reasons why that can happen – however the point of this post is that as much as there are many agencies out there who are grabbing a bunch of the headlines right now, there’s 2 that are seemingly always at the forefront of commercial creativity.

BBH and W+K

Now without doubt there are some fundamental differences between the 2 companies – some good, some not so good – however the thing I find fascinating are their commonalities, of which a number of them, I believe, have directly enabled them to succeed while others have fallen.

I should point out that what I’m about to write is my perception.

The fact is I’ve never worked at BBH and while I know many of the guys there very well – I am still basing my views on observation and here-say.

And as for W+K. Well while I have had the pleasure of meeting Dan and his senior management team, we’ve not really talked about this sort of thing … most of the time I’m getting bollocked for something.

But that aside, here are 5 things that have made these agencies so creatively influential for so long.

1. Consistent Management.

The guys who run both these agencies have been at these agencies a long time.

Better yet, they are the people who founded these agencies – so they have a vested interest in maintaining the culture of the place rather than just go after the profit, regardless of the implication.

That said, they are constantly introducing new people into positions of influence and power.

Younger people. Talented people.

People who bring new perspectives and thinking to the table so while the principals of the company will stay the same, the expression of it is at the forefront of the times.

2. Control, Not Controlled.

In short, when you own your company rather than a holding company with masses of shareholders, you can control how your company grows and where your company goes.

Basically, control means you can focus on the longer-term, bigger play rather than purely focusing on hitting the next quarterly target.

It’s probably the best ad for communism you could have, ha.

3. A Willingness To Fail.

Both agencies try stuff.

Better yet, the want to try stuff.

There is a reluctance to rest on their laurels.

This isn’t just because they believe to stick with what you know is the surest way to future failure, but because they are adventurous by nature and they believe great things happen from experimentation, even if on first impressions, the result is not quite what they hoped.

They also put their money where their mouth is.

They don’t expect clients to fund their adventures into the unknown, they’ll pay for it … be it in the activities they do or the people they hire.

For both, failure is NOT trying stuff.

4. Culture, Not Function

When I first joined W+K, people talked about it’s unique culture.

To be honest, I’ve heard this sort of thing before and almost always it’s turned into a crock of shit … because the culture that was there was because of the people in the place rather than the company.

But in W+K and BBH’s case, I believe it’s true.

Sure, the people that work there enhance and develop that culture, but there’s a strong philosophical view that permeates every element of both companies.

It’s not about the press releases or the credentials deck … it’s about their standards … their expectations … their beliefs.

They actively encourage trying new things … exploring new approaches … not going for the lowest-common-denominator or the category convention … standing up for what they believe in …

In short, it’s about filling their company with interesting and creative people who share their beliefs [even if they express it in radically different ways], rather than simply those who can perform a specific job function at the lowest price.

5. Involvement, Not Observation.

Northern wrote a blog post recently where he said he was convinced the reason older, senior people lose their dynamism and originality is because no one challenges them and they don’t get in enough situations to be told something they don’t know.

Very true.

However one thing I really like about W+K is that while the senior guys are ridiculously talented and smart and experienced … they welcome opinion, debate and challenge. From everyone. Literally everyone.

I remember the first time I met Dan and John and had an ‘out of body experience’ where I saw myself telling, arguably 2 of the most respected ad guys in history a bunch of stuff I think we should be doing.

OK, so Dan said, “you’re fired” … but he listened and that’s more than many would do.

The other thing is they are all deeply involved in what’s going on.

Not in the sense of dictating outcomes or decisions, but being part of the chaos – contributing, listening, exploring.

Sure that doesn’t happen on every single piece of business on every single campaign, but you’d be amazed how knowledgable about what’s going on. Seriously, you just need 2 minutes in the company of Dan or John or Dave etc and you know that they are absolutely bursting with dynamism and originality, even though by the protocol adopted by many agencies, they should be put out to pasture by now.

Why are they like this?

Because they still care. I honestly think it’s that simple.

They still want to learn. They still want to do stuff. They still want to push boundaries.

It’s fantastic and I honestly believe that one of the reasons this is the case is because they seek out people they regard as talented and interesting … people who can push them … their colleagues … their clients … and their agency to a different place.

Not being scared of change or youth or provocation shows people who are very confident with who they are … which for all the ego and posturing that goes on in this industry, is very rare indeed.

Of course you might think this is all bollocks … and maybe it is, however I can tell you from my time at W+K and my relationship with BBH that I see all this time and time again.

Sure it’s not always perfect, sure there have been some bad mistakes – but that aside – the fact they have been at the forefront of mass market commercial creativity means they must be doing something right … something few other companies have been able to pull off over 30 odd years which is why I honestly believe these are things we could all benefit from following or learning – whether we work in a company or want to start our own.

Making money is not hard.

Being the creative industry darling for a moment in time, is not out of the reach for all.

However making money while sticking to your principals and being an acknowledged leader in [effective] creativity for 3 decades is, and that’s why W+K and BBH stand out from the crowd.

While both agencies shun propriety processes in favour of being judged by what they do [rather than what they say they do] … the reality is you can’t ignore how their principals, philosophies and approach have directly contributed and impacted to the work that so many of us [general public, not just adland] hold in the highest esteem.

Saying “it’s all about the work”, might make a nice headline that people can gravitate to, but a great creative legacy starts way before the brief lands on the table.

----------

By Robert Campbell, W+K's Asia Regional Head of Planning. Reposted with permission. Read the original blog post here (and don't miss the delicious comments.)

The “always on” culture that has abruptly emerged as the new norm is here to stay for some time. A recent piece from The New York Times demonstratively stated, “Solitude is out of fashion,” elaborating with analysis of the trending open-space work environments and team-based strategies. This contemporary approach is counter to extensive research touting the benefits of privacy in creative thinking. This culture has been fiercely fueled by the (my) millennial generation and has gained significant acceptance by baby boomers. We have grown up in an age of digital collaboration; now we’re applying these same tendencies to the office place despite making ourselves susceptible to real-life distractions.

We all know the natural, yet rude, tendency to prioritize instant information from our smartphones over the people actually in the room. This was never more evident to me than Christmas this year. I never thought I would see the day my parents were playing Words with Friends before me. I certainly didn’t expect they would become addicted to the game instantaneously. Prior to this, my mom was notorious for leaving her cell phone in the bottom of her purse - for days on end. To her, it was a device to make calls; not for her to be alert for incoming calls. It’s becoming ever-apparent those days are over and never to be seen again. She’s texting, emailing, playing games, reading books, and verifying bets with my father through Google.

Despite the added convenience at our fingertips, it can become overwhelming – like a menu at The Cheesecake Factory. Thus, people are increasingly more than willing to pay a premium for solitude – the ability to escape the constant draining buzz. Trend Watching explains,

This isn’t about consumers rejecting everything that brought them to the city, but about a temporary breather. Remember, no trend applies all of the time. People will forever crave the excitement and choice available in cities; yet still want to escape for a moment.

In 2011 some brands were ahead of the curve in offering a moment of solace to their consumers. These early adopters compete in industries where such services are appreciated due to the high stress in their corresponding environments. Some examples:

• In July 2011, Telia, a Swedish telecom provider, launched a free app that enabled customers to disable internet for set period of time at home. They also set up internet-free zones in several public locations across Sweden. (Trendwatching.com)

• In September 2011, at Moscow’s Sheremetyevo International Airport, Sleepbox launched a small self-contained cabin designed to give users a quiet place to get some rest. (Trendwatching.com)

• From July to September 2011, the Marriott Renaissance Pittsburgh Hotel offered “Zen and the Art of Detox” – a weekend package that obliged visitors to surrender any digital devices when checking-in. Also, rooms were stocked with books instead of televisions. (Trendwatching.com)

Brands that, by virtue of their product or service, must compete in a mentally fatiguing space, can embrace the opportunity by providing a counter experience like the examples above. However, most brands do not need to provide such overt forms of relief; they can bake it in to the actual product. Pandora Radio is an example of a highly appreciated, passive user interface. Listeners have one less thing to think about as the stream is designed to anticipate their tastes. Pinterest, with an extremely intuitive user experience and strong social integration, provides a similar release. The mindless nature of pinning offers a pleasurable distraction from daily stressors.

Facebook, in the short term, offers a similar mental release. In fact, thirty-year psychology veteran, Susan Weinschenk, found that the brain releases dopamine upon receiving notifications of Facebook updates or status changes. In contrast, Facebook has become an eclectic badge of social currency - check-in’s, relationships, flattering pictures, and job title changes; thus truly adding up to social noise. As we become desensitized to social updates we look for other sources of immediate reward like Twitter, Reddit, and sites like Wimp and YouTube.

At the agency I work for, we have a former Buddhist monk who spent six years on a silent sabbatical in Burma. You read that right…he didn’t speak for six years. He trains employees to practice mindfulness and stress-relieving routines they can implement on a daily basis. In one session, he explained that humans are naturally hard-wired to respond in a “fight or flight” manner. This was an essential tool for survival when humans first roamed the earth. Despite our evolution over time, we still react in a similar manner to alerts, texts, emails, calls, green lights, our significant other calling our name, and so on. We’ve been conditioned to believe that an immediate response is expected, and a delayed response has become an indication of a lower priority. In this new social norm we’ve set ourselves up to strive, long-term, toward solitude…or pay a lofty price to have it right here, right now, between our 2:00 and 2:45 meetings. Regardless, this will be something to watch in 2012 – an opportunity to make your brand the hero.

As an account manager in Boulder, Dorsey has worked on global and national campaigns for brands like Microsoft and Groupon. Read more of his posts where he blogs at And this....